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The mountains of Bolu are popular among skiers from Istanbul and the capital Ankara and the hotel is operating at high occupancy at the beginning of the two-week school holiday.
The northwestern city is about 170km (105 miles) from Ankara.
Although the fire was confined to one hotel, the governor told Turkish media that neighboring hotels were evacuated as a precaution.
Ski instructor Necmi Kepcetutan told Turkish TV he had escaped because he knew the hotel, while guests who didn’t know him were out of luck.
“People are shouting at the window, ‘Save us,’ because there is intense smoke inside. We pulled 20-25 people out,” he told NTV.
The circumstances that led to the fire are not yet clear.
Justice Minister Yilmaz Tunc said prosecutors were assigned to investigate the fire.
