Virgin Media fined £24m for leaving vulnerable customers ‘at risk of harm’

Virgin Media has completed a £23.8m settlement for thousands of customers without access to telekat alarms during two heobovations.

Communication is a given

The industry is currently changing landline services from analog to digital, and explains the base network including “beyond the intended age and increasingly unreliable.

Media Angir says it has not got everything right in the transition but added that it has launched “A complete package for customers.

One of the valuable raised about telekare users left during the transition, the warning “” any interference to the connection of the device may have problems “.

Telecare systems usually work by having an emergency button that automatically calls emergency services or parsley when pressed through the user’s line.

Constantial research found that during the video download, the video media failed to respond to the customer being redirected, leaving the broadcaster in question without support.

The company’s work means thousands are left with devices that are not connected to an alarm monitoring center.

It also found that its package for customer customers, Connected users who do not reduce the transition, leaving thousands directly “at immediate risk.

The water reported itself to one of the series of serious pain during the customers in November and December 2023.

And stated the penalty of £ 23.8.8m covers the vulnerability of affected customers, the length of time that is better left unnamed, the seriousness of the violation and the seriousness of the potential.

The director of comprotor Jumi Jobohe said: “It is not acceptable that the vulnerable consultation is postponed the risk of harding directly in a safe and straight way.

“Nowadays it’s easy for companies that, if they fail to protect their customers, they can expect to face other enforcement actions.”

Virg Media says the majority of the migration from terrestrial to digital is currently underway “without issue”.

The spokesman added: “We know that we don’t have everything and since it happened since the beginning of the problem of abuse is expanding by going out.

“The safety of our customers is always this priority and, organizing the final review that begins in 2023, we have worked with the industry and the producers in the house that express and improve the improved communication.”